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A special invitation to the Annual Contact Center Exhibition (ACCE)!
August 20, 2007
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Experience the following with a conference package at ACCE:

  • Register today and save $200!
  • Free exhibit hall pass!

Click here to see the new CCPN Web site!

The CCPN Advisory Board is working very hard on behalf of our network to promote events that will invigorate discussion and facilitate continuous improvement for your contact centers.

We are encouraging all of our contact center associates to register for the International Customer Management Institute's (ICMI) upcoming ACCE Conference in September-right here in San Diego.

ACCE IS BACK! Join us this year in San Diego for the quality education you need to improve your call center.

Members of CCPN will save $200 on conference packages! This year's event features a conference program packed with innovative and expert education, unsurpassed networking opportunities, an expansive exhibit hall with the latest technologies and much more!
ICMI Annual Call Center Exhibition
at the San Diego Convention Center
September 10-12, 2007
www.ACCEicmi.com

Gearing up for a fourth successful year, ACCE is the global gathering place of the contact center industry, combining quality education, valuable networking and access to the latest technology. Haven't registered yet? What are you waiting for? Read what past attendees had to say about their ACCE experience:

"In one word 'Outstanding!' I have only been a part of the contact center world for a short time and it really helped with my understanding." - Steven Archambault, Senior Operations Manager, ATB Financial

"After my first day I called my COO and said he should have sent the HR and Training Managers too. It would have been well worth the cost." - Jennifer Heller, Call Center Manager, Centrinex

ACCE is the industry event, providing everything you need at ONE conference and attracting industry peers and luminaries from all across the globe.

ACCE provides the opportunity to:
  • Attend six conference tracks.
  • Take part in unique networking events with industry leaders from around the world.
  • Hear success stories from ICMI's Call Center of the Year Award winner.
  • Receive focused education at a working contact center.
  • Technology summit.
  • Test drive solutions in a full-scale exhibit hall.
  • Be first to see the latest product releases.
  • Learn about the newest speech and IVR solutions.

Quality Educational Content
ACCE offers world class education and best practices! With seven concurrent conference tracks spanning two days and sandwiched between action- packed days of pre-and post show workshops, the opportunity to learn never ends. www.cmpevents.com

ICMI's "Insight" Tours
Forget casual visits to call centers. Join an experienced guide as you tour working contact centers of and find exciting take-aways to apply to your own business. www.accecmp.c om/icmi

Exclusive Networking Opportunities
From cocktail receptions to continental breakfasts, the networking never ends at ACCE. New for 2007-a post-show golf networking tournament at the beautiful Rancho Bernardo Inn. www.accecmp.com/article/sho wArticle

An Expansive Exhibit Hall
The exhibit hall at ACCE is packed with products and services for every call center need. Designed for one-stop shopping, you won't find a larger gathering of contact center technology under one roof! www.cmpevents.com/option-H

...all this and much more. Check out our website for additional details at www.acceicmi.com
Register today and save $200 by using the priority code: CCPN. Secure your space of limited opportunities - and maximum savings on conference packages by registering for this event! www.cmpevents.com/Reg ister
ACCE SEP 07 Block
At ACCE we offer more than just an exhibit hall full of solutions! The following activities are open to all with a free exhibit hall pass: www.accecmp.com/Free Exhibit Pass

Opening Reception on the Show Floor: Monday, September 10, at 5:00 PM - 7:00 PM
Join us as we celebrate the opening of ACCE on the exhibit hall floor with an opportunity to network with your industry peers over cocktails and snacks. Whether you spend your Monday traveling, experiencing site tours or participating in a pre-show workshop, be sure to make your way to the show floor to experience the perfect ending to the beginning of the show!

Ask the Experts
Tackle specific problems in your call center by scheduling an appointment to meet one-on-one with an ICMI consultant for free advice. These esteemed experts have been hired by top international organizations, such as BMW Finance, Wells Fargo and Time Warner, to conquer diverse call center issues and are now available to put their knowledge base to work for you!

Solutions Showcase Presentations
Get an education right on the show floor! The Solutions Showcase Theater will feature a wide range of popular session topics throughout open show hours, presented by industry leaders and technology experts. A must-see part of the ACCE exhibit hall!

Passport to Prizes
Interested in ending your day by winning exciting, valuable prizes? Simply visit the pedestals of participating vendors, have your passport stamped, and return the completed passport to be entered to win! All prizes are valued at a minimum of $100. Previous prizes offered include iPods, digital cameras, gift cards, golf clubs and much more!

Contact Center Cartoon Exhibit
"Draw" your attention to this exciting exhibit hall favorite! Featuring some of the best contact center themed cartoons from the world's leading cartoonists, this fun exhibit also offers you the chance to vote for your favorite print and enter a raffle to win a cartoon for your office!

If you have not done so already, please be sure to log in and register for the event today!

I would like to thank everyone for their continued support and dedication to CCPN. I am looking forward to seeing everyone at the September ICMI ACCE event!

Sincerely,


Julie O'Keefe
President, CCPN

phone: 619-260-2000