When progressive thinkers gather, there's no limit to what can be accomplished. Exchanging ideas and gaining insight through wisdom is what CCPN does best.
CCPN events are held four times per year and are free. Each meeting will spotlight a current issue or trend in the contact center industry, and will feature at least one expert presenting the topic. Seminars are followed by an engaging forum, where guests have an opportunity to exchange ideas with the speaker.
Each event is hosted in San Diego at a unique contact center, and discussions are followed by a tour of the facility to gain insight into a local contact center business. Refreshments are served while members network with other professionals in the industry.
Events are approximately two hours in length and include:
Discussions led by contact center industry experts
Interactive question-and-answer sessions
Site tours of state-of-the-art contact center facilities
Networking with local contact center professionals
Opportunities to serve on the CCPN Roundtable Committee
To learn more about past events, click on a topic below:
"Love Me, Trust Me in the First 20 Seconds."
Judy McKee, International Speaker and Author talked about how to cut call times while retaining customer satisfaction. Event held at Telisimo on May 14th, 2009.
USE Credit Union Reward and Recognition Programs: Creating a Positive Culture
Dawn Porter of Roadrunner Sports recognized employees who contributed valuable ideas to USE Credit Union. Held at USE Credit Union on Nov. 13, 2008.
CCPN / CCNG Regional Seminar
This seminar featured presentations on best practices by representatives of Oracle and Platronics, Inc., and discussions on special topics including home agents, recruiting and retention, and coaching programs. Held at University of Phoenix on August 13, 2008.
Contact Center Technology Implementation: Lessons Learned
Guest speakers Stacey Holley of AMN Healthcare, Jeremy Porter of Road Runner Sports and Gabriela Alvarez of USE Credit Union spoke about smooth implementation of contact center technology and minimizing the impact on customers.
Held at AMN Healthcare on Dec. 5, 2007.
Hunting and Capturing the Best Target
Guest speaker Lynne White, founder of Velocity Partners, Inc., talks about non-traditional techniques to improve recruitment and hiring success in call center operations.
Held at Cox Communications on November 2, 2006.
When progressive thinkers gather, there's no limit to what can be accomplished. Exchanging ideas and gaining insight through wisdom is what CCPN does best.
