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Contact Center Events

Endless Possibilities

CCPN event calendarWhen progressive thinkers gather, there's no limit to what can be accomplished. Exchanging ideas and gaining insight through wisdom is what CCPN does best.

CCPN events are held four times per year and are free. Each meeting will spotlight a current issue or trend in the contact center industry, and will feature at least one expert presenting the topic. Seminars are followed by an engaging forum, where guests have an opportunity to exchange ideas with the speaker.

Each event is hosted in San Diego at a unique contact center, and discussions are followed by a tour of the facility to gain insight into a local contact center business. Refreshments are served while members network with other professionals in the industry.

Events are approximately two hours in length and include:

Discussions led by contact center industry experts
Interactive question-and-answer sessions
Site tours of state-of-the-art contact center facilities
Networking with local contact center professionals
Opportunities to serve on the CCPN Roundtable Committee

Be a part of the revolution. Sign up here.


Upcoming CCPN Events

Understanding the Four-Generation Workforce
Date: June 26, 2008
Time: 3:30 p.m. PST
Speaker: Carol Albert, The Eastridge Group of Staffing Companies and There You Grow!
Location: DJO Incorporated
1430 Decision St.
Vista, CA 92081

Email us or call Katie Molloy at 760.438.1809 to RSVP

Anyone is welcome to attend our advisory board meetings. Contact Katie Molloy for more information: 760.438.1809.


Past CCPN Events

To learn more about past events, click on a topic below:

Contact Center Super Heroes: A Step-by-Step Guide to Engaging Talented Employees
Jeff Toister of Toister Performance Solutions discussed critical employee engagement tactics and how to improve engagement within any organization. Held at Road Runner Sports on April 17, 2008.
Contact Center Technology Implementation: Lessons Learned
Guest speakers Stacey Holley of AMN Healthcare, Jeremy Porter of Road Runner Sports and Gabriela Alvarez of USE Credit Union spoke about smooth implementation of contact center technology and minimizing the impact on customers. Held at AMN Healthcare on Dec. 5, 2007.
Advisory Board Meeting
CCPN Advisory Board announced the Annual Contact Center Exhibition (ACCE) at the San Diego Convention Center.
Held at The Eastridge Group of Staffing Companies on July 26, 2007.
Advisory Board Meeting
Discussed the future of CCPN and assigned Advisory Board roles.
Held at The Eastridge Group of Staffing Companies on May 17, 2007.
Understanding Your Customer's Voice and Using it to Drive Process Improvement
Guest Speaker Sheri G. Espinoza, process improvement manager at Home Depot Supply, talks about her strategies for best practice.
Held at Home Depot Supply corporate headquarters on March 22, 2007.
Hunting and Capturing the Best Target
Guest speaker Lynne White, founder of Velocity Partners, Inc., talks about non-traditional techniques to improve recruitment and hiring success in call center operations.
Held at Cox Communications on November 2, 2006.
How to Build Winning Employee Engagement Programs in the Contact Center
Guest speaker Dan Coen, president of CallCenterToday.com, discusses ways to build consistent employee engagement through strategic management.
Held at RedEnvelope, Inc. on July 18, 2006.
Upcoming CCPN Events
Understanding the Four-Generation Workforce
June 26, 2008 PST
Past Events
Other Industry Events

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