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Privacy and Website Usage Policy
Effective Date: January 1, 2007
Protecting privacy is important to the Contact Center Professionals Network ("CCPN"). This policy describes how CCPN uses, collects and discloses any personal information you may provide while using the CCPN website. This policy also explains what types of services are provided through on-line websites.
- USE CONSTITUES AGREEMENT AND CONSENT. Use of the CCPN website(s) indicates your consent to CCPN use/disclosure of your personal information according to the terms of this policy. You may not use CCPN websites if you do not agree to this policy.
- AUTOMATIC COLLECTION OF INFORMATION. This CCPN website collects information regarding website users, including but not limited to IP addresses of the user and their Internet Service Provider (ISP), when you used our website, your computer's operating system, what parts of the website you visit, operating system you are using, the sections of the Website you visit, pages accessed, and any material you may post or retrieve off the site. This type of information is used by our system administration division, and may be used to make changes to our website. This type of information may be disclosed to others and chronicled for later purposes.
- COOKIES. The CCPN website uses "cookies". Cookies install information on a user's computer to allow the website to recognize the same computer in the future, and to improve the functioning of the use of the website for users. The use of Cookies allows the website to fill in forms automatically, offer you information that you may find useful, or other measures to provide a beneficial experience. In your own browser you may elect to decline cookies; however, this may affect your CCPN website experience.
- PERSONAL INFORMATION PROVIDED BY YOU. The CCPN website may solicit you to provide your CV, resume, name, address, phone number, e-mail address, fax number, etc. This information may be used to enable us to contact you, to allow you to use specific features of the website, etc. If you do not provide the requested information, you may not be able to access all of the features of CCPN website. CCPN may use such information to contact and communicate with you, to reply to your questions, to provide you with information or services, or as applicable law otherwise permits. All communications/information may be kept on file for such period of time as deemed appropriate by CCPN, or subject to applicable law.
- CCPN E-MAIL. If you have agreed, CCPN may send to you email or other communication containing information about CCPN or other entities. You may request CCPN to discontinue sending you e-mails at any time by sending an e-mail to webservices@eplicaservices.com.
- OTHER USE OF INFORMATION. CCPN may utilize personal and/or non-personal information (IP addresses, operating systems, etc.) to compile statistics on user characteristics (residence, income, and other demographic information) and use of the CCPN website. CCPN may provide these types of statistics to other parties. No personally identifiable information is contained in such statistics or reports. You will not be identifiable based on such compilation of data. CCPN complies with all applicable law regarding maintaining the confidentiality of all personally identifiable information (social security numbers, phone numbers, addresses, aliases, etc.). All such information will be utilized only in conformance with this policy. Should you decide to no longer use this website, the information you may have previously submitted will remain subject to this policy.
- PERSONAL INFORMATION PROVIDED TO OTHER PARTIES. CCPN will only disclose personal information under the following circumstances: (a) persons you have authorized CCPN to provide such information; (b) CCPN may disclose personal information to affiliated business entities, subsidiaries, etc. for employment related use or for reasons regarding your use of the website; (c) CCPN may provide your personal information to another business entity in the event of a sale, transfer or merger provided the other entity agrees to keep all such information confidential according to terms at least as strict as this policy; (d) CCPN may disclose your personal information as directed by applicable law, law enforcement agencies, governmental agencies, investigations of unlawful activity, to comply with a warrant or subpoena or an order of a court to produce employment related records.
- RECORD RETENTION and SECURITY. CCPN maintains all information provided by you at its headquarters at San Diego California, or at other locations deemed appropriate by CCPN for the storage of such information. CCPN uses security measures applicable to the nature of the information provided. Bear in mind that risks cannot ever be completely eliminated and CCPN is unable to guarantee that your personal information will not be disclosed contrary to this policy. CCPN complies with all applicable law upon the occurrence of any unauthorized disclosure of personally identifiable information.
- YOUR ENTITLEMENT TO ACCESS YOUR OWN PERSONAL INFORMATION. You are entitled to request access to your personal information, as well as CCPN' collection, disclosure and use of such information you have provided. To request access, please contact CCPN at webservices@eplicaservices.com. You will then be eligible to review such information in accordance with law, to dispute the accuracy or completeness of such information, or to request changes to such information.
- DISCLAIMER. The legal disclaimer contained on this website limits CCPN's liability surrounding your use of this website and your personal information. Please review the disclaimer under the website's legal section. The disclaimer applies to any disputes regarding your use of the website, as if the disclaimer appears in this policy directly.
- LINKS TO WEBSITES OTHER THAN CCPN WEBSITES. CCPN web site may contain links to other unassociated websites. By using this website, you are agreeing to hold CCPN harmless for any claims or causes of action that may arise due to the other unassociated websites' collection, use or disclosure of your personal information.
- AMENDMENTS TO POLICY. This policy may be amended at any time, subject to CCPN's sole discretion, with or without notice to users. Updated versions of this policy will be available at this location; your continued use of CCPN websites will signify your consent to any updated policies. In the event any CCPN policy posted elsewhere on CCPN's websites conflicts with the provisions of this policy, the provisions of this policy shall control.
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